SLCM sets up name centre for collateral management and warehousing services

SLCM sets up name centre for collateral management and warehousing services

by admin- Monday, January 27th, 2020 07:50:23 PM

Sohan Lal Commodity Management (SLCM), India’s main Agri offerings solutions company with operations throughout India & Myanmar had set up its first devoted 24*7 name centre in the early 2010 to cater to its Agri-warehousing operations in India and Myanmar.

The name centre has now been digitally transformed into a paperless entity integrating Artificial Intelligence, to make it extra efficient and seamless. The name Centre is part of SLCM’s undertaking to offer real time technology for managing the Agri area, in step with its a couple of awards triumphing Agri Reach generation. It may have a devoted crew of customer service executives who wil provide support to the field team of workers, 24*7.

The gadget makes use of real time information integrating it with Artificial Intelligence to provide seamless enjoy to the sphere staff for this reason adding a much needed human but smart element to the era enabled platform “AGRI REACH”. AGRI REACH is an set of rules which mixes series of techniques, audits and Real Time monitoring of the centers to offer mistakes-free outcomes and burn up the chance of crop damage.

SLCM is the handiest Company in this area which has a Centralized Real Time Process Management System and the patent for “AGRI REACH” is pending. It makes use of strategies like geo-fencing to Real Time monitoring, bar-coded garage receipts to keep away from thefts/ pilferage, Internal Audits at the side of a “Maker and Checker” policy at each degree.

Talking approximately the initiative, Mr. Sandeep Sabharwal, Group CEO, SLCM stated, “In a market model, Intelligent Call facilities have an exceedingly vital position to play as they devise a physical touchpoint. The concept at the back of augmenting this devoted 24×7 call center is to create an interface that warehouse managers can be extra relaxed using. The call centre builds upon our Centralized Real Time Process Management System “AGRI REACH” and integrates it with Artificial Intelligence for real time tracking, for that reason enhancing the extent of provider. So a long way, the interactions with those warehouse managers were via on line portal and emails. Now, through this name centre they’ll have a dedicated client care individual to speak to, to talk about issues associated with inventory, and other logistical problems. As all of our warehouses are actually online, we wanted to setup a virtual customer service community which complements our digitization efforts and this name centre is a step in that path.“

The name centre may be prepared to provide the proof of the calling info and will have technical features like MySQL Version: five.1.73 – Backend Database Interface Coded in PHP five.Three.Three, perl v5.10.1 used for automation process, Asterisk 1.4.32 – Dialer HTML5 – Graphic User Interface. Additionally, it’s going to have all warehouse touch information predefined for automobile dialing besides all incoming or outgoing call divided into three sorts, Morning, Afternoon and Evening. All the calls may also get automatically recorded across the platform. These calls will later be demonstrated for pleasant and schooling needs of Back office and area staff, the enterprise stated in a press release.

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